- #Wondershare filmora x lifetime plan update#
- #Wondershare filmora x lifetime plan software#
- #Wondershare filmora x lifetime plan trial#
We have put your case in the 1st priority and our support team will follow it via email soon, please pay attention to your mailbox. Your patience is highly appreciated! - Thanks for providing us the contact information.
#Wondershare filmora x lifetime plan software#
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate this matter and do related improvements. To further clarify your case, would you mind sending us your contact email after receiving a request from us? Or we recommend you report the issue with more details at Then we'll further look into it and provide some suggestions for you. So if you have not subscribed to a plan for Filmstock separately, then you would be unable to access them without limitation. Could we confirm if you are referring to the effects with a Red diamond icon in Filmora? If so, please allow us to make a brief explanation as follow: Kindly note we add effects that belong to Filmstock (marked by a red diamond) in Filmora directly, which means the users can have a better chance to try them before subscribing. Firstly, I'd like to present our deepest apologies for the doubt that happened on your end. Thanks a lot! Look forward to getting in touch with you!
#Wondershare filmora x lifetime plan update#
To further follow up on your refund request, would you please update your order number here or report the issue at Our senior support will put your case in the 1st priority and do the needful assistance for you ASAP. Wondershare Support - 06-07-2022 Edit: Hi Anna, Sweet day! Unfortunately, we still have not gotten any response from you yet. Look forward to getting in touch with you! Sincerely. Noting you have already contacted us, would you mind sending us your order number or ticket number after receiving a request? Then our senior support team will further evaluate your refund request. We are eager to fix the problem after knowing users encounter an issue to use the product, so our support may ask you to provide specific details via emails for further evaluation or do some troubleshooting, and this was the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters technical issues that are unable to be solved within 30 days. Per your description, please allow us to make an brief explanation as follows. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. I would also refer anyone to CITIZENS ADVICE BUREAU where it is clearly stated that for every online purchase: “You AUTOMATICALLY get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.” The fundamental customers right in my view have been disregarded and hence in my opinion regardless of the quality of the software their tactics put all consumers at risk. 😡As you can imagine the company refused to give me my money back as my claim does not meet THEIR money back guarantee!!!! As previous reviewer stated this Filmora tactic is against 14 day cooling off period under Consumer Contracts Regulations 2013.
#Wondershare filmora x lifetime plan trial#
😡Rip off company! I have unsubscribed from the trial but according to the customer support “unsuccessfully” which meant i was charged regardless and “unfortunately” i am not eligible for the refund! This is a joke! On top of this i purchased this software under 30day money back guarantee and obviously misleading advertising let me to believe I was signing up for a 30 days free trial that I could cancel at any time.
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